1. Introduction
D-Life ("we", "us", or "our") operates the D-Life mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application. By using D-Life, you agree to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and profile photo provided during account registration.
- Property Information: Details about your property, unit, and block for service access.
- Payment Information: Credit card details are processed securely through our third-party payment provider (Tiko Virtual POS). We do not store your full card details on our servers.
- Usage Data: App interactions, preferences, order history, and reservation records.
- Device Information: Device type, operating system, push notification tokens, and app version.
- Documents: Files you upload for property verification or maintenance requests.
3. How We Use Your Information
- To create and manage your account
- To process orders, reservations, and wallet transactions
- To send push notifications about order updates, maintenance status, and announcements
- To provide customer support and respond to requests
- To improve and personalize the app experience
- To comply with legal obligations
4. Data Sharing
We do not sell your personal information. We may share data with:
- Service Providers: Payment processors (Tiko), cloud storage (AWS), and push notification services (Expo) that help operate our app.
- Property Management: Facility administrators who manage orders, reservations, and maintenance requests within your property.
- Legal Requirements: When required by law, regulation, or legal process.
5. Data Security
We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), secure token-based authentication, and encrypted local storage. Payment processing is handled by PCI-compliant third-party providers.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for data processing
- Request a copy of your data in a portable format
- Object to or restrict certain processing activities
8. Third-Party Services
Our app may integrate with third-party services such as Google Sign-In and Apple Sign-In for authentication. These services have their own privacy policies, and we encourage you to review them.
9. Children's Privacy
D-Life is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted within the app and on this page with an updated revision date.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: info@dovecgroup.com
Company: Dovec Group
Last updated: April 13, 2026